issue notifications branding (OD-1444)

issue notifications branding #1444

Artur opened 3 years ago

Right now issue notification emails have From headers formatted like this: "~OneDev Notifier [email protected]"

For the helpdesk use case scenario it is necessary to be able to customize the header. Instead of ~OneDev Notifier, I would like to be able to use a custom, branded name. Otherwise, it would be confusing to our customers as they do not know what OneDev is.

Is there a way to customize this element?

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Robin Shen commented 3 years ago

Please upgrade to latest version, which uses user name or branding name if possible. However it still contains [OneDev] which is necessary for OneDev to trim off reply quoations from email message automatically.

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Artur commented 3 years ago

Thank you very much for a light fast resolving this and other issues reported by our team.

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Artur commented 3 years ago

I see the email notifications are different now but is there a setting to decide whether it uses user name or branding name? I cannot find anything.

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Robin Shen commented 3 years ago

If the notification email is initiated by a user (reply ticket, create ticket via email, etc), it will use user name, otherwise use brand name.

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Artur commented 3 years ago

Ok, that works for me, thank you. I guess we can close the ticket.

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Robin Shen changed state to 'Closed' 3 years ago
Previous Value Current Value
Open

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Artur referenced from other issue 2 years ago

Use brand name instead of OneDev in email sender name (OD-1773)

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Previous Value	Current Value
Open	Closed

Type	Improvement
Priority	Major
Assignee	Robin Shen

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Reference

OD-1444