#1444  issue notifications branding
Closed
Artur opened 10 months ago

Right now issue notification emails have From headers formatted like this: "~OneDev Notifier support@example.com"

For the helpdesk use case scenario it is necessary to be able to customize the header. Instead of ~OneDev Notifier, I would like to be able to use a custom, branded name. Otherwise, it would be confusing to our customers as they do not know what OneDev is.

Is there a way to customize this element?

Robin Shen commented 10 months ago

Please upgrade to latest version, which uses user name or branding name if possible. However it still contains [OneDev] which is necessary for OneDev to trim off reply quoations from email message automatically.

Artur commented 10 months ago

Thank you very much for a light fast resolving this and other issues reported by our team.

Artur commented 10 months ago

I see the email notifications are different now but is there a setting to decide whether it uses user name or branding name? I cannot find anything.

Robin Shen commented 10 months ago

If the notification email is initiated by a user (reply ticket, create ticket via email, etc), it will use user name, otherwise use brand name.

Artur commented 10 months ago

Ok, that works for me, thank you. I guess we can close the ticket.

Robin Shen changed state to 'Closed' 10 months ago
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Closed
Artur referenced from other issue 2 months ago
issue 1 of 1
Type
Improvement
Priority
Major
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Reference
onedev/server#1444
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