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Quin opened 2 years ago
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Custom fields added after enabling service desk will not appear automatically in new issues created via email. You will need to switch to service desk setting, and edit corresponding issue creating setting to specify appropriate value for missing custom fields. |
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Robin Shen changed state to 'Closed' 2 years ago
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| Type |
Bug
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| Priority |
Normal
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| Assignee |
Not assigned
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| Affected Versions |
Not Found
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Issue Votes (0)
Watchers (4)
So when an issue is created via the service desk, the custom fields don't seem to be there. However, they are there when I manually create an issue.