Tickets don't have custom fields (OD-638)

Quin opened 4 years ago

So when an issue is created via the service desk, the custom fields don't seem to be there. However, they are there when I manually create an issue.

Robin Shen commented 4 years ago

Custom fields added after enabling service desk will not appear automatically in new issues created via email. You will need to switch to service desk setting, and edit corresponding issue creating setting to specify appropriate value for missing custom fields.
Robin Shen changed state to 'Closed' 4 years ago
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OD-638