How to reset 2FA for a user (OD-2121)

How to reset 2FA for a user #2121

Artur opened 2 years ago

I have an admin access to OneDev installation but one of our team members lost his 2FA setup and cannot login. How can I reset or turn off 2FA for this user, so he can login using password only and configure 2FA again?

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Robin Shen changed state to 'Closed' 2 years ago
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Robin Shen commented 2 years ago

Just tell the user to reset the password, and the 2FA will be reset also.
Artur commented 2 years ago

The user is authenticated against external authenticator, so, my understanding is that it would not work. Am I correct?
Robin Shen commented 2 years ago

Also works for externally authenticated users. However the user will be authenticated via internal database after reset. And you may change it back to use external authenticator.
Artur commented 2 years ago

Thank you.
Robin Shen commented 2 years ago

@kobit sorry i was wrong. Password reset will not reset 2FA (and should not). You will need to run below sql against database:

update o_user set o_twoFactorAuthentication=null where o_name = 'loginNameOfUser'

Then restart OneDev afterwards.

In the meantime, an improvement reques to reset 2FA by admin is created: OD-2122
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OD-2121