You may create a custom field say Assigned Group with default value set to Support. And make this field only applicable for project Customers/**

Then everytime a new issue is opened by your customer, all members of support group will be notified.

You may also edit role of your customers to exclude this field from editable fields.

Thank you for response. I tried to follow your suggestion but it does not work quite yet. So, I created a new Custom issue field with the following settings:

1. Type=Group
2. Name=Support Team
3. Available Choices=All groups
4. Default Value=Use specified default value
5. Value set to "Support" group
6. Include When Issue is Opened=ON
7. Applicable Projects='Customers/**'

However, when the issue is created, the custom field is not added to the issue and, hence, no notifications are sent to any support member. Issue is added to the project: Customers/Neverhood

And we create issue using REST API as we integrate our external system with 1dev.

Any suggestions are very much appreciated.

If you are creating issue via RESTful api. You no longer need to specify default value of this field. Instead, specify the value explicitly via fields: Support Team = Support:

https://code.onedev.io/~help/api/io.onedev.server.rest.IssueResource/create

Do I need to explicitly specify this field in rest api? Is there a way, that this field is automatically added to each issue created via rest api, even if it is not specified in rest api call?

I mean, something like a mandatory field automatically added to issue.

Fields will not be added automatically if open issue via RESTful api. All fields need to be added explicitly.

Thank you, I will try that and let you know if it worked.