Stop email from creating issues (OD-1243)
Quin opened 3 years ago

Hi I wondered if blocking incoming emails from a specific email address is possible so that issues aren't created. I've tried setting things up in Service Desk settings, but I'm not sure it worked.

  • Robin Shen commented 3 years ago

    The sender authorization in service desk setting can be used for this purpose. You may specify the sender pattern like this:

    *@example.com [email protected]
    

    This authorizes all users for example.com except someone.

    In case [email protected] already exists in system, you will need to remove that account or revoke this account from accessing any projects.

  • Robin Shen changed state to 'Closed' 3 years ago
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OD-1243
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