It does send back an email including link of created issue. If issue is not created or feedback email is not sent, please check server log to see if there is any errors.

Yes, for some reason I haven't received a notification for first time with no error in logs. Yet, even after fresh start, notifications about issue creation via email works.

Then I think this issue should be renamed into requesting ability to customize template for new issues notifications as currently it sends a message with link to issue which I want to avoid as 1dev deployed on network constrained environment without access to internet.

The issue link will be generated based off the server url specified in system setting. Even if it does not have internet access, it should not be a problem to access the issue link I guess.

Main thing about my idea is to change new issue notification template and remove that link.

My use case here is a customer support. Customers able to submit requests via email and should get back request ID for reference (e. g. via different communication channel). And they should not get non-accessible link in such notifications.

I see, thanks for clarification.

Hello, is there a way to edit the issue mail template created by helpdesk?

I mean inside the container or even inside the code? My first language is Spanish, so I would like to edit the content and the language of this notification. Thanks

I found the original message in "/server-core/src/main/java/io/onedev/server/mail/DefaultMailManager.java" and the messages are hardcoded within the code. Write a plugin that give us the option to customize all this messages it's complicated right? I am not an experienced developer and I don't know Java. The easy solution might be to edit the source and make my own build, right?

Yes, you can of course edit the source and make your own build. It should be easy just by running "mvn clean package".

OTOH to make this task easier, I will improve OneDev to make the email template customizable. Which one do you want to customize exactly?

That would be great, thanks!!!! In my case (my main language is Spanish, so...) I need all the email templates initially. Reviewing the code and seeing how it is implemented, I feel that perhaps it would be better to have an internationalization system, that way anyone could adjust the notifications, emails and we could include the interface in the future, an one day have onedev translated into multiple languages. If you find it interesting I could translate it into Spanish.

Making the interface i18n means a lot of work, both initially and for future maintenance. So this will not be considered in the near future...

Nevertheless, I will make all email templates customizable in next release.

State changed as code fixing the issue is committed (1fdf1e1c)

State changed as build #3927 is successful