Quin opened 2 years ago
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What is the "to" address for these reply emails? |
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Robin Shen changed fields 2 years ago
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The to is to itself. So both from and to are "support@...". However, I do get emails to another email (but I'm assuming that's just watcher stuff). Perhaps there is a way to say "hey, don't create tickets from" and put in "support@...", or something like that? |
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When send issue notification email, OneDev will specify reply-to address as So it seems odd that the reply address is still |
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Hi |
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Do you mean for a particular repo, OneDev sending issue notification using reply address directly as |
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Also I suggest to upgrade to latest version to see if it makes any difference. |
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Robin Shen changed state to 'Closed' 2 years ago
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Yes, there is no sub-addressing in the emails, with both To and From fields being Using the sub-addressing properly, within the different repo's and from other emails (so not Support emailing itself), works as intended. |
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This is quite odd. If you can reproduce the issue with a sample database, it will be of a lot help. |
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I've been able to replicate it again. What data do you need? |
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Please let me know detail steps to reproduce the issue. |
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All you need to do is send an email to the service desk (in this case You can also send an email from I am happy to get an export of the database, is that helps. Also, this is the current settings (the exclude does not work). https://i.imgur.com/TqY5L0U.png |
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Got this reproduced. Will be fixed in next patch release. Thx! |
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Robin Shen changed state to 'Open' 2 years ago
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Robin Shen changed fields 2 years ago
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OneDev changed state to 'Closed' 2 years ago
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State changed as code fixing the issue is committed |
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OneDev changed state to 'Released' 2 years ago
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State changed as build #3105 is successful |
Type |
Bug
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Priority |
Normal
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Assignee | |
Affected Versions |
Not Found
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It's an odd thing. I was using my "catch all" support email to test a project. When emails were sent from this project, the service desk picked these emails up and created a ticket. However, it also seemed to pick up the replies (the Subject ended up looking like "Re: Re: Re: Re:...")
I stopped this by turning off the Service Desk feature.
However, I was wondering how I could stop "support@" from creating tickets from itself. I know I can exclude senders, but I'm not entirely too sure how to resolve this.